Customer Service

Serve your customers with excellence and increase your agents’ productivity

» Gain agility in customer service with the use of Artificial Intelligence. 
Create a unified and pleasant experience for your customers.

The customer service department is certainly the most sensitive in an organization. Therefore, it is necessary to always be attentive and use technology to your advantage, so that your agents can offer integrated and efficient service without increasing company costs. K2M can help you!

Dynamics 365 Customer Service: increase your first call resolution rate by up to 20%!

Resolve problems quickly with generative AI and automation. Have the best tool on the market to serve your customers. Fully integrated with marketing and sales modules, Dynamics 365 Customer Service empowers your service agents to solve problems with agility and efficiency.  

Use Copilot to save service time. The AI assistant can help diagnose, solve problems, and draft responses to customers clearly, quickly, and humanely.

Discover Dynamics Customer Service

Discover other Customer Service solutions »

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Omnichannel Service

K2M offers solutions for you to serve your customer on the channel they prefer. Create a service history that accompanies your customer throughout their journey, and avoid repetitive questions or loss of information when switching channels.

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Humanized chatbots 

Solve your customers’ problems quickly through intelligent chatbots based on generative AI. Go further and create voice interactions using generative AI to emulate human service.

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Process automation

Use task automation to improve productivity and reduce errors on your front line. By automating some processes, it is also possible to create self-service journeys and eliminate bottlenecks in your customer success team.

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Analyze customer profiles and their demands

Unify your data sources and create omnichannel service dashboards to monitor your KPIs in real time. Identify improvement opportunities and use the data to enhance your service every day.

Discover some K2M case studies »

Digital Transformation

​​CBL

K2M has been a partner of CBL since 2018 and was responsible for the institution’s significant Digital Transformation. A highlight is the Jabuti Award, which had its registration and evaluation process fully digitized, resulting in reduced logistics costs and an increase in the number of entries.

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Digital Transformation Roadmap

​​Fundação Maria Cecília Souto Vidigal

K2M supported the entire process of implementation, adoption, and evolution of Microsoft solutions, including Microsoft 365, Dynamics 365 CRM, SharePoint, and Power BI.

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Digital Transformation Roadmap

​​Plaenge

Com uma abordagem integrada, reformulamos o Portal do Colaborador com o uso do Microsoft SharePoint Online e Microsoft 365. O objetivo era promover a transformação digital dos processos de trabalho da Plaenge, auxiliar a produtividade dos funcionários e facilitar a comunicação interna entre eles.

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» Elevate your service with Artificial Intelligence.
Empower your agents and keep your customers increasingly satisfied.

» How can AI impact customer service?

Use Copilot to see the improvement in your results and achieve excellence in customer service.

»Access your data, wherever it is
Create generative AI-based conversations using all your data, trusted websites, articles from your knowledge base, and various CRM systems as sources. 

» Increase productivity.
Automate tasks and see your agents’ efficiency increase. With automation-based self-service, improve your first contact resolution rate. 

» Create virtual agents that assist the workforce.
Create assistants to help your agents quickly find the answers they are looking for, or even suggest the next step in the service journey.

What are you waiting for?

​​​Have the best solutions to serve your customers.

Contact our team. We have a highly qualified team ready to understand and meet your needs!