Resolve problems quickly with generative AI and automation. Have the best tool on the market to serve your customers. Fully integrated with marketing and sales modules, Dynamics 365 Customer Service empowers your service agents to solve problems with agility and efficiency.
K2M offers solutions for you to serve your customer on the channel they prefer. Create a service history that accompanies your customer throughout their journey, and avoid repetitive questions or loss of information when switching channels.
Solve your customers’ problems quickly through intelligent chatbots based on generative AI. Go further and create voice interactions using generative AI to emulate human service.
Use task automation to improve productivity and reduce errors on your front line. By automating some processes, it is also possible to create self-service journeys and eliminate bottlenecks in your customer success team.
Unify your data sources and create omnichannel service dashboards to monitor your KPIs in real time. Identify improvement opportunities and use the data to enhance your service every day.
K2M has been a partner of CBL since 2018 and was responsible for the institution’s significant Digital Transformation. A highlight is the Jabuti Award, which had its registration and evaluation process fully digitized, resulting in reduced logistics costs and an increase in the number of entries.
Read MoreK2M supported the entire process of implementation, adoption, and evolution of Microsoft solutions, including Microsoft 365, Dynamics 365 CRM, SharePoint, and Power BI.
Read MoreCom uma abordagem integrada, reformulamos o Portal do Colaborador com o uso do Microsoft SharePoint Online e Microsoft 365. O objetivo era promover a transformação digital dos processos de trabalho da Plaenge, auxiliar a produtividade dos funcionários e facilitar a comunicação interna entre eles.
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»Access your data, wherever it is
Create generative AI-based conversations using all your data, trusted websites, articles from your knowledge base, and various CRM systems as sources.
» Increase productivity.
Automate tasks and see your agents’ efficiency increase. With automation-based self-service, improve your first contact resolution rate.
» Create virtual agents that assist the workforce.
Create assistants to help your agents quickly find the answers they are looking for, or even suggest the next step in the service journey.