K2M Customer Success

Ensure continuous digital evolution, high performance, and technological innovation.

» Customer Success is a corporate philosophy focused on ensuring high performance for clients. Our service model aims for a digital evolution, high performance improvement, and continuous innovation.

When we talk about technology projects, there is a much greater challenge than implementation: the cultural change and the adoption of new technologies.

When introducing new technology, employees often struggle to utilize the new features, and it takes time for these solutions to integrate into the company’s routine. Without adequate training and education, many enhancements remain underutilized, failing to deliver the anticipated benefits from the investment.

Adoption of New Technologies

​Without the right support and training, it can take employees months to get the hang of new solutions, and they might not even tap into all the potential the platform offers.

Implementation and activation

Following the project’s completion, employees often remain unaware of how to utilize the new features.

ADOPTION

K2M excels in facilitating the adoption process of their solutions, ensuring they seamlessly integrate into employees’ routines.

​PROFICIENCY

The subsequent phase involves a shift in employees’ behavior as they begin to fully utilize the comprehensive solution.

EVOLUTION

Our team continuously monitors innovations to ensure your company remains ahead of the competition.

​Consequently, K2M has established a service model that extends beyond mere technical support.

​Our process encompasses a series of proactive engagements designed to deepen our understanding of the customer’s business, thereby enabling us to establish, support, and guide a comprehensive digital transformation journey.

K2M Customer Success  is the solution for you to achieve your digital maturity, with a qualified team at a low cost and receiving real-time reports on all your company’s projects and demands.

We also assist in the education and communication process by providing user training and support for communicating changes

K2M Customer Success is the best option to keep your company focused on business objectives while our team takes care of your IT infrastructure.

We will offer consultative and technical assistance, along with support and development, to ensure active participation and engagement throughout the entire process. This includes providing guidance on securing internal sponsorship for initiatives, involving users in the design phase to foster a sense of ownership, and consulting on the development of champions in key areas to promote the use of technologies among other users.

A comprehensive IT team offering exceptional cost-effectiveness

​​Technology is the backbone of every successful business. Don’t let your IT department become a stumbling block; transform it into the powerhouse that drives your success!

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​Service Manager

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Project Manager

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Business Consultants​

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Business Intelligence Consultants

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Software Architects

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Platform Specialists

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Developers

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Infrastructure Support

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UX e UI Experts

Why choose K2M

Get to Know Us a Little Better.

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Companies Served Our customers demonstrate a high degree of loyalty, staying with us for an extended period and expanding our partnership across various projects.

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Successful Projects Our team has extensive experience and exceptional commitment, resulting in loyalty rates well above average.

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Hours per month dedicated to Customer Success Our team grows alongside our clients, and each month more organizations become Customer Success clients.

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Partnership with Microsoft We have been Microsoft partners for over 23 years, with certifications in Modern Workplace and Adoption and Change Management.

Explore the key benefits of becoming our customer:

​​» No commitment required

» Flexibility to modify the package at any time

​​» Option to incorporate additional technologies

» Up to 10% excess will be deducted from the following month

​​» Credit of up to 10% of hours for the following month if not all hours are used (non-cumulative)

​​» SLA of up to 4 hours for downtime

» Request tracking via the customer portal

» Automatic alerts for package consumption

Our Plans » 

Agile Development, Advanced Support, Platform Administration, Consulting, Governance, and Application Deployment.

» Silver 40h

» Gold 80h

» Platinum 160h

» Custom XXh

What are you waiting for?

Empower Your Company with Continuous Innovation and Evolution

Get in Touch! Our team is here to help!