K2M Customer Success

Ensure continuous digital evolution, performance, and technological innovation.

» Customer Success is a corporate philosophy focused on ensuring high performance for clients. Our service model aims for a digital evolution, performance improvement, and continuous innovation.

When we talk about technology projects, there is a much greater challenge than implementation: the cultural change and the adoption of new technologies.

When implementing a new technology, people often don’t know how to use the new features, and the solutions take time to become part of the company’s routine. Without proper training and education, many improvements end up not being utilized effectively, failing to generate the expected benefits from the investment.

Adoption of New Technologies

​Without support and training, many employees take months to gain any proficiency with the new solution, in addition to not fully realizing the potential invested in the platform.

Implementation and activation

​​After the project delivery, people still don’t know how to use the new features.

ADOPTION

K2M goes above and beyond to support the adoption process of the solutions until they become part of people’s routines.

​PROFICIENCY

The next step is the change in people’s behavior, as they start using the complete solution.

EVOLUTION

Your company has our team always keeping an eye on innovations to stay ahead of the competition.

Therefore, K2M has developed a service model that goes beyond technical support.Therefore, K2M has developed a service model that goes beyond technical support.

Our process involves a series of proactive interactions aimed at deepening our understanding of the client’s business to establish, support, and guide a digital transformation journey.establish, support, and guide a digital transformation journey.

K2M Customer Success  is the solution for you to achieve your digital maturity, with a qualified team at a low cost and receiving real-time reports on all your company’s projects and demands.

We also assist in the education and communication process by providing user training and support for communicating changes

K2M Customer Success is the best option to keep your company focused on business objectives while our team takes care of your IT infrastructure.

We will provide consultative and technical assistance, as well as support and development to ensure participation and engagement throughout the entire process. This includes guidance on obtaining internal sponsorship for initiatives, involving users in the design to foster a sense of ownership, and consulting on the development of champions in areas that will support the use of technologies among other users.

​​A complete IT team at a great cost-benefit!

Technology is an important part of every business. Don’t let the IT department become a problem; instead, make it the engine of your success!

Configurações-com-preenchimento-sólido

​Service Manager

Funcionário-de-escritório-com-preenchimento-sólido

Project Manager

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Business Consultants​

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Business Intelligence Consultants

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Software Architects

Interface-do-Usuário/Experiência-do-Usuário-com-preenchimento-sólido

Platform Specialists

Web-design-com-preenchimento-sólido

Developers

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Infrastructure Support

Programador-com-preenchimento-sólido

UX e UI Experts

Why choose K2M

Get to Know Us a Little Better.

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Companies Served Nossos clientes têm um alto grau de fidelização, permanecendo conosco por um longo período e estendendo nossa parceria para diversos projetos.

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Successful Projects Nossa equipe tem vasta experiência e extremo comprometimento, o que resulta em índices de fidelização muito acima da média.

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Hours per month dedicated to Customer Success Nosso time cresce junto com os nossos clientes, e a cada mês mais organizações se tornam clientes de Customer Success.

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Partnership with Microsoft Somos certificados como parceiro de Modern Workplace e Adoção e Gestão da Mudança.

Discover the main advantages of being our client 

» No Commitment

» Ability to Change the Package at Any Time

» Possibility of Adding Other Technologies

» Up to 10% Excess Will Be Deducted from the Following Month

» Credit of up to 10% of Hours for the Following Month if Not All Hours Are Used (Non-Cumulative)

» SLA of up to 4 hours for Downtime

» Tracking Requests via the Client Portal

»Automatic Alerts for Franchise Consumption

Our Plans » 

Agile Development, Advanced Support, Platform Administration, Consulting, Governance, and Application Deployment.

» Silver 40h

» Gold 80h

» Platinum 160h

» Custom XXh

What are you waiting for?

Ensure Innovation and Evolution for Your Company

Contact Us.
We have a highly qualified team ready to understand and meet your needs!